Quality

[Soget treats Quality as standard: we're ISO 9001 and EN 15038 certified.]

Soget was one of the first companies in Italy to adopt a Quality System certified in line with the BS EN ISO 9001 standard.
It is now also one of the first European companies to be certified in line with the BS EN15038 standard, which determines the requirements of a translation service provider.

QUALITY ASSURANCE
No product or service is delivered to a client until it has passed all the tests required by the Soget Quality Assurance system, so that our clients can be certain they will receive a high quality product that will conform to their expectations.
The Project Manager is responsible for rationalising management of human and technological resources and for defining the actions, methods and means of operation for each activity and the checks to be carried out and records to be kept.
This person is also responsible for checking the results of the activity in terms of product quality and customer satisfaction.
We apply standard quality checks to each translation, DTP or other job requested, and we conduct checks on demand in accordance with our customers’ specifications.
A list of standard checks is available upon request.

ADVANTAGES TO THE CUSTOMER
UNI EN ISO 9001:2008 STANDARD
The ISO 9001 Quality System may be defined as a means of achieving customer satisfaction by ensuring the efficiency of company processes. Introducing a Quality System into a company means efficiently organising – and systematically monitoring – all the activities which contribute to ensuring quality of service.
It is our operational guide to avoiding chance or unwanted results and reducing organisational inefficiencies in production processes.

See BS EN ISO 9001
quality certificate

Advantages to the customer include:

• Rationalised management of human and technological resources,
• Optimised organisational procedures and standardised operational processes,
• Improved corporate organisation,
• Qualitative uniformity of services,
• Reduced inefficiencies and, consequently, less exposure to errors.

The services offered in line with the UNI EN IS0 9001:2008 standard are described in the PDF.

UNI EN 15038 STANDARD
The UNI EN 15038 standard is specifically aimed at determining the quality requirements of translation service providers alone.

Advantages to the customer include:

• The joint efforts of at least two professionals: the actual translator and a reviser, with clear, proven skills
• Specialised reviews, carried out by experts in the specific semantic field
• A project manager availing of the skills and instruments required to manage the entire process.

QUALITY MANUALS
The solutions adopted by Soget to meet the requirements of both standards are described in the relating Quality Manuals, i.e. the company's codes of conduct.
Each manual describes the members of staff entrusted with carrying out controls, and determines their responsibilities.
Updated copies of the Quality Manuals and Strategy are available upon request.